ProCare Solution partners with Marathon Health to support NDIS After Hours Crisis Referrals
At ProCare Solution, we understand that support needs don’t always arise during standard business hours. For NDIS participants, families, carers, and frontline services, urgent or escalating situations can occur in the evenings, overnight, on weekends, or during public holidays — often at times when usual supports are unavailable. In these moments, access to timely, disability-informed assistance can make a meaningful difference.
We’re proud to share that ProCare Solution has partnered with Marathon Health as part of the NDIS After Hours Crisis Referral Service (AHCRS), a nationally recognised service designed to support approved referrers to connect NDIS participants with appropriate disability-related supports after hours. This partnership reflects a shared commitment to community, equity, and person-centred care, helping ensure people are not left without support during critical times.
What is the NDIS After Hours Crisis Referral Service (AHCRS)?
The NDIS After Hours Crisis Referral Service is a national referral pathway funded by the National Disability Insurance Agency and delivered by Marathon Health. It supports approved referrers, including hospitals, police, ambulance services, and state mental health teams, to connect NDIS participants with appropriate disability-related supports outside standard business hours.
The service may be used when disability-related supports have temporarily broken down, when a situation is urgent or escalating, or when usual NDIS contact pathways are unavailable. Its purpose is to reduce risk, prevent escalation, and support participant safety and wellbeing during after-hours periods.
It’s important to note that the AHCRS is not an emergency service and does not replace 000 or state-based crisis responses. Instead, it works alongside existing emergency and mainstream systems to ensure disability-specific supports are considered and coordinated during after-hours situations.
About Marathon Health
Marathon Health is a not-for-profit rural health charity dedicated to improving health equity for Australians living in regional, rural, and remote communities. Founded in 2015 in Western NSW, Marathon Health was established to address a longstanding challenge in Australia’s health system: access to quality healthcare should not depend on postcode.
Since then, the organisation has grown to deliver a broad range of services across Australia, including primary and allied health services, mental health and wellbeing support, community outreach and engagement, NDIS therapy services and after-hours support, child and youth services, and workforce training and regional health workforce development. Their work is community-led, evidence-based, and focused on creating sustainable, long-term outcomes.
Learn more about Marathon Health here: https://www.marathonhealth.com.au/about-us/
Why this partnership matters
For many NDIS participants, particularly those with complex needs, limited informal supports, or who live in regional areas, gaps in after-hours support can quickly escalate into distress, risk, or unnecessary emergency presentations. This partnership helps ensure disability-informed responses are available after hours, supports frontline services responding to complex situations, reduces pressure on emergency departments and acute systems, and helps participants remain safe, supported, and connected to appropriate care.
By working alongside Marathon Health through the AHCRS, ProCare Solution becomes part of a coordinated national framework designed to strengthen after-hours support pathways for people with disability.
ProCare Solution’s role within the AHCRS pathway
When an after-hours referral is made through the AHCRS, ProCare Solution may be contacted to assist where appropriate. Our role may include after-hours support coordination, short-term and safety-focused responses, bridging supports when usual services are unavailable, and supporting participants to reconnect with their ongoing NDIS supports.
All assistance is delivered in line with NDIS guidelines and funding arrangements, participant consent and individual goals, trauma-informed and person-centred practice, and a strong commitment to cultural safety, inclusion, and dignity. We work collaboratively with Marathon Health, referrers, and existing providers to ensure responses are ethical, appropriate, and aligned with participant needs.
A shared commitment to community and collaboration
This partnership is grounded in shared values. Both ProCare Solution and Marathon Health believe that people should not be defined by moments of crisis, that collaboration strengthens outcomes for individuals and communities, that equitable access to care matters regardless of location, and that long-term wellbeing is built through respectful, coordinated support.
We’re honoured to work alongside organisations that place people at the centre of everything they do and prioritise meaningful impact over service silos.
Learn more or get involved
To learn more about the NDIS After Hours Crisis Referral Service and Marathon Health’s work, visit https://www.marathonhealth.com.au/service/ndis-after-hours-crisis-referral-service/. You can learn more about Marathon Health and their mission at https://www.marathonhealth.com.au/about-us/, explore partnership opportunities at https://www.marathonhealth.com.au/support-us/partner-with-us/, or support their work directly via https://dpgo.io/marathon-health.
If you’re a participant, family member, referrer, or organisation seeking to better understand after-hours NDIS support pathways, or you’re interested in working collaboratively with ProCare Solution, we welcome you to get in touch.
Marathon Health NDIS After Crisis Support Services
