Privacy policy
1. Introduction
ProCare Solution is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Personal Information We Collect
We may collect the following types of information:
Name, contact details, and date of birth
Health and medical information (where necessary for service delivery)
NDIS plan details and funding information
Records of communication with us
Website usage data, including cookies and analytics
3. How We Collect Information
We collect information when you:
Apply for or receive NDIS or disability support services
Contact us via our website, email, or phone
Provide details through forms, assessments, or consultations
Interact with our website or social media
4. How We Use Information
Your personal information is used to:
Deliver and coordinate support services
Communicate with you and your representatives
Comply with NDIS and government reporting requirements
Improve our services and website experience
Manage billing, funding, and administration
5. Disclosure of Information
We may share your information with:
NDIS and other funding bodies
Government departments (Health, DSS, Veterans’ Affairs)
Healthcare providers, GPs, and allied health professionals
External service providers, IT and cloud service partners
Auditors and compliance agencies
We will not sell or trade your information to third parties.
6. Storage and Security
We take reasonable steps to protect your information against misuse, loss, unauthorised access, or disclosure. Information may be stored in secure electronic databases and physical files with restricted access.
7. Access and Correction
You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.
8. Website and Cookies
Our website may use cookies and analytics to improve user experience and monitor website traffic. You can disable cookies in your browser settings, but some features may not function properly.
9. Complaints
If you believe we have breached your privacy rights, you can contact us. We will investigate and respond. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).
10. Contact Us
If you have questions about this Privacy Policy or wish to make a request/complaint, please contact:
ProCare Solution