Terms of Service
Welcome to ProCare Solution. By engaging our services, you agree to the following Terms of Service. These terms are designed to ensure clarity, fairness, and compliance with the NDIS Act 2013, the NDIS Code of Conduct, and the NDIS Practice Standards.
1. Introduction
ProCare Solution is committed to delivering high-quality supports that respect your rights, promote your goals, and comply with all relevant NDIS requirements. These Terms of Service apply to all participants, carers, families, and representatives who use our services.
2. Services Provided
We provide disability and community support services tailored to your individual NDIS plan. Specific details of your supports (including type, frequency, and cost) will be outlined in your individual Service Agreement.
3. Your Rights
As a participant, you have the right to:
Be treated with dignity, respect, and fairness at all times.
Make informed choices about the services you receive.
Receive services that protect your privacy and confidentiality.
Provide feedback or make a complaint without fear of disadvantage.
4. Your Responsibilities
We ask that you:
Provide accurate and up-to-date information to help us deliver safe and effective services.
Treat our staff with respect and courtesy.
Notify us promptly of any changes in your needs, circumstances, or NDIS plan.
Ensure a safe environment when services are delivered at your home or in the community.
5. Our Responsibilities
ProCare Solution will:
Deliver services competently, safely, and in line with your goals.
Comply with the NDIS Code of Conduct and Practice Standards.
Maintain all required checks, training, and insurances.
Protect your personal information in accordance with our Privacy Policy.
6. Fees & Payments
Our services are billed in accordance with the current NDIS Pricing Arrangements and Price Limits.
Payment will be arranged based on your plan management type (self-managed, plan-managed, or NDIA-managed).
You are responsible for any costs not covered by the NDIS.
7. Cancellations
A minimum of two business days’ notice is required for cancellations.
Short-notice cancellations may incur a cancellation fee, consistent with NDIS rules.
8. Privacy & Confidentiality
We respect your right to privacy. All personal information is managed in accordance with the Privacy Act 1988 (Cth) and our Privacy Policy.
9. Complaints & Feedback
We value your feedback. You can make a complaint or provide feedback by contacting us directly. If your concern is not resolved, you may escalate it to the NDIS Quality and Safeguards Commission at 1800 035 544 or www.ndiscommission.gov.au.
10. Ending Services
Either party may end services by providing 14 days’ written notice.
Immediate termination may occur if there is a serious breach of these terms or a risk to safety.
11. Limitation of Liability
While we take every precaution to deliver services safely and reliably, ProCare Solution is not responsible for delays, disruptions, or issues caused by circumstances beyond our reasonable control.
12. Contact Us
If you have any questions about these Terms of Service, please contact ProCare Solution.